Jack.is » Tech support » Index
In tech support, you do not work with computers. You work with people working with computers.
I work in end-user tech support. I like my job, so it's none of your business who I work for. Here will be posted epic quests into the deepest bowels of stupidity and rudeness. I've been at this for a while (means months), but somehow managed to avoid anything so irritating as to need to create a directory for it until recently.
KOPk lw E!>CS(IT) m10 CPE B9 Owul Le SIs T+ A6L H7o b1 D?
The General Orders of the Tech Support Customer
Flow
Customer Terms
How to Troubleshoot AOL Software
No Escape from Corruption
Bolded entries are probably more entertaining to read.
August 2009
September 2009
October 2009
November 2009
March 2010
July 2010
10 Ways to Improve Tech Support
How to help someone use a computer.