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In tech support, you do not work with computers. You work with people working with computers.
I work in end-user tech support. I like my job, so it's none of your business who I work for. Here will be posted epic quests into the deepest bowels of stupidity and rudeness. I've been at this for a while (means months), but somehow managed to avoid anything so irritating as to need to create a directory for it until recently.
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The General Orders of the Tech Support Customer
Flow
Customer Terms
August 2009
September 2009
October 2009
November 2009