Jack.is » Tech support » Nov09

November 2009

Customer called saying he is returning computer to TD and wants to know how to go about backing up what he has now. He isn't sure how to say what he means, but descriptions give one the idea that he feels the need to save an image of the entire disk. This seemed reasonable, if he really cared about everything on the disk, but upon further questioning, it turns out that he isn't sure what should be saved anyway. Furthermore, he has done a clean install of Vista, and has essentially nothing on the computer that won't likely be installed with Win7 when he gets his replacement he has scheduled for delivery. I explained this to him, as well as elaborating on the issues he will have in attempting to stick an image in a new machine and expect it to boot. I connected and opened Explorer to show him the utter lack of anything to back up. Customer asked questions and seemed to understand well enough, including when I explained why he cannot back up his drivers.

Customer then thanked me for my help in determining the best way to back up his system, and said he will call back if he has trouble during the process.

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